Welcome to Drs McFerran, Cox, Treanor & Farrelly Practice
During the Covid-19 pandemic we continue to provide general medical services. However, we cannot offer advanced booking for routine appointments. All face-to-face appointments are booked after telephone triage with a GP.
We provide a daily telephone triage service with calls logged from 8.30am - 11am daily. If appropriate, you may receive a call back from a GP, pharmacist, physio or a senior mental health professional. Please be available at the time advised as staff will not be able to return unanswered calls.
The GPs have directed Reception staff to ask all patients for an overview of their medical problem to help determine the best course of action to help them.
We are constantly updating and streamlining our systems in response to a rapidly evolving situation.
Patients attending surgery
To ensure the safety of our patients, staff and GPs, you should NOT visit the surgery unless you have been told to by a member of Reception, a nurse or a GP.
We will post sick lines out to your home.
If you are asked to attend the surgery, please arrive at your exact appointment time and not earlier for your own safety and that of others as we are trying to limit the number of patients in our waiting area at any one time.
Please wear a face covering before entering the building and sanitise your hands on arrival.
If you are attending an appointment with the Practice Nurse, please wear clothing that will enable quick access to your arm so that she can conduct your vaccination, bloods or BP check quickly and efficiently.
Please order your repeat prescriptions though our repeat line Tel 02890 608604 or online. Please allow 72 hours for prescriptions to be processed and collected by the chemist. Nominate a local chemist of your choice who will collect your prescription. . Please allow 72 hours for the chemist to also have your prescription ready. DO NOT attend the surgery and please DO NOT ring to check if prescriptions are here
Test, Trace, Protect - From 16 July children under five can be tested. Parents/guardians will need to arrive at the site prepared to swab the child. Instruction on how to use a Coronavirus (COVID-19) test kit on a child are available here. More information on the system for Test, Trace, Protect is available on the PHA website
Ask for a test to check if you have coronavirus
Given the increasing transmission rates associated with the COVID-19 virus
We please request that all patients adhere to the following guidelines:
To help reduce the potential spread of infection, we are advising all patients not to attend the surgery unless they have been advised to do so by a member of staff
If you become aware that you, or your family, have been in contact with anyone who has been infected:
1. Please do not attend the Practice.
2. Follow the guidelines provided by the Public Health Agency
3. If you have a high temperature and / or a new persisting cough, loss of taste or smell you must stay at home. Do not go to a GP surgery, pharmacy or hospital.
Coronavirus - Self Isolation
By law, medical evidence is not required for the first 7 days of sickness (that is, employees can self-certify). After 7 days, it is for the employer to determine what evidence they require, if any, from the employee. Self Certificate
We continue to urge employers to respect the need to stay at home where they are following government advice to do so and to show flexibility in the evidence they require from employees.
If evidence is required to cover beyond the first 7 days of absence then employees can get an isolation note from NHS 111 online
Do It Online
We understand it can be difficult to get through on the telephone to make an appointment or order repeat medication. We have set up a service which will now enable you to access these services online.
To access the service you need to register for Patient Services.
Please ensure that all repeat medication is ordered and collected in advance of the holidays! Order now online, no need to wait.
IF YOU ARE HAVING DIFFICULTY GETTING THROUGH ON THE TELEPHONE PLEASE USE THE FEEDBACK FUNCTION BELOW TO CONTACT RECEPTION FOR NON URGENT QUERIES. A RECEPTIONIST WILL TRY TO RESPOND WITHIN 48 hours.
Access for disabled persons is through the double doors at the main entrance. All services provided by Ballyowen Health Centre are on ground floor level.
(Site updated 14/04/2021)